Customer Care

It first starts with a quick chat on the phone. We want to make sure we are solving your unique problem at hand.

Any freight costs are only able to be calculated once we have spoken with you to determine a suitable carrier to your location for your item. If freight is needed for your item, then there will be a further charge which we will organise with you directly. We will send out an invoice after confirmation of purchase.

If you need help finding the right solution, we encourage you to get in touch with our team. We can tailor a piece of equipment to your needs and ensure the product will be the right fit for you.

Our preferred freight carrier is Mainfreight; however, each shipment is evaluated case by case to find the best option at the time.

Yes. All items sold by ForestQuip are covered by a 12-month warranty.

Yes. ForestQuip are proud to provide comprehensive support with our experienced service technician. Beyond this we are also able to organise further service or repair directly with our suppliers on your behalf. 

Please check our customer Case Studies which talk about our after sales service.

Yes. ForestQuip carries stock of common parts for breakdown and replacement of our machinery and equipment.